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Shipping & Returns

Product returns policy

Products purchased can only be returned due to a manufacturing fault. At Macs Equine we offer a 30 day warranty on all our products

You must advise us of the faulty product within 30 days of the purchase date and proof of purchase must accompany the product being returned. We allow a further 7 days within Australia and 14 days outside Australia for faulty products to be returned to us.

If the faulty product is not returned within the allocated warranty period then the warranty becomes invalid.

Payment policy

We accept credit card payments made by our secure online payment system through Pay-Pal. We also accept cheques or money orders made out to Macram Pty Ltd. We do not accept combinations of payment types for any orders.

Shipping Policy

All orders are shipped, on average, within 48-75 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.